Should I talk to an insurance adjuster without a lawyer?
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Michelle Robbins
Licensed Insurance Agent
Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...
Licensed Insurance Agent
UPDATED: Jun 27, 2023
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UPDATED: Jun 27, 2023
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance provider and cannot guarantee quotes from any single provider.
Our car insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different car insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
If you are required to talk to a claims adjuster about your accident, you may wonder if you should have a lawyer present during your conversation. The decision to have a lawyer present can be a good one if you are dealing with a hostile adjuster, but is often not necessary with proper precautions.
Personal injury lawyers usually insist on being present at any conversations between their clients and representatives of an insurance company. If you already have a lawyer representing you in a claim for damages, then of course that lawyer should be present at your interview with the adjuster.
Your Own Insurance Adjuster
However, if you have not hired a lawyer, you must decide if you want to do so before you talk to a claims adjuster about your case. If you are talking to your own company’s adjuster, it is much less important for you to have a lawyer present. Your own company’s claims adjuster will simply be confirming the facts of the accident. You might want a lawyer if your adjuster is trying to deny your legitimate claim for some reason. Of course, you cannot always predict this, but if you already know that your company is questioning your claim, a lawyer might be a good idea for your meeting with the adjuster.
Somebody Else’s Insurance Adjuster
If you are meeting with another company’s adjuster, it is much more likely that you would want to have an attorney present during your meeting. The other insurance company is more likely to be trying to find a reason to deny your claim, and may be far more hostile to you than your own company. Of course this is not always true, but in many cases you would want representation when dealing with another company’s adjusters.
Adjusters are agents of the insurance company and their job is to save the company money
They investigate claims and make determinations as to what the company should pay in the way of damages. Your biggest concern with an adjuster is usually whether or not the company will value your car at the proper price, or will insist that you use secondary market parts for your repairs. However, on occasion, a company will attempt to deny a legitimate claim altogether. This is where an attorney may be useful.
Personal injury attorneys specialize in collecting damages for people who have been in car accidents. In fact, it is likely that you will get more money by hiring an attorney than if you attempt to settle a claim without one. If you have been injured by another driver’s negligence, you may be entitled to more than just the actual cost of repairing your car and your medical bills. However, the insurance company is not “liable” for any damages; instead, they must pay up to the liability limits if you receive a judgment from a court or if the company decides to settle with you.
If your injuries are small and the damage to your car minimal, you can probably handle your claim yourself. However, if you suffered significant injuries and will require rehabilitative therapy or some other long-term treatment, you might want to consider hiring an attorney to handle your suit. Attorneys have more resources and experience in dealing with insurance companies than the average person, so a personal injury lawyer may be able to negotiate a better settlement for you than you can get for yourself.
When speaking with a representative of another insurance company, be sure that if your attorney is not present or you do not have an attorney that you record the conversation in some way. You can do this by tape recording the interview with the other party’s permission or by taking notes on the date, time, and place of your meeting and giving a brief description of what was discussed. You should also note the name and job title of the adjuster or other person with whom you speak.
An attorney is a hired agent who protects your rights. Any time you feel that you are dealing with a hostile person, including the adjuster for your own or another insurance company, it is not a bad idea to have a lawyer representing you and protecting your interests. If you are not represented and an adjuster asks you for an interview, inform the adjuster that you would prefer to hire an attorney before speaking with him or her. In this way, you can protect your rights and still comply with the insurance company’s request.
Case Studies: Talking to Insurance Adjusters Without a Lawyer
Case Study 1: Dealing with Your Own Insurance Adjuster
In this case, John is involved in a car accident and needs to speak with his own insurance company’s adjuster. As he hasn’t hired a lawyer, he must decide whether he wants legal representation before talking to the adjuster.
While having a lawyer present is less crucial when dealing with your own company’s adjuster, John should consider the possibility of his claim being denied. If he knows his company is questioning his claim, having a lawyer present during the meeting with the adjuster may be a good idea.
Case Study 2: Meeting Another Company’s Adjuster
Samantha finds herself in a situation where she needs to meet with an adjuster from another insurance company. In such cases, it is more likely that she would want to have an attorney present during the meeting.
The other insurance company may be trying to find reasons to deny her claim, potentially making the situation more hostile than dealing with her own company’s adjuster. While this is not always the case, having legal representation can be beneficial when dealing with adjusters from other companies.
Case Study 3: Understanding the Role of Adjusters
Adjusters are representatives of the insurance company whose job is to save the company money. They investigate claims and determine the damages the company should pay. In Sarah’s case, she wants to ensure her car is valued correctly and that she can use appropriate parts for repairs. Most of the time, having an attorney is unnecessary for such concerns. However, if the insurance company tries to deny a legitimate claim, legal representation may prove useful.
Case Study 4: Hiring an Attorney for Personal Injury Claims
For David, who has suffered significant injuries and will require long-term treatment, it may be wise to consider hiring an attorney to handle his personal injury claim. Attorneys possess the resources and experience to negotiate better settlements with insurance companies. In cases where injuries are substantial and ongoing, an attorney can protect the individual’s rights and maximize the compensation received.
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Frequently Asked Questions
Should I talk to an insurance adjuster without a lawyer?
If you are dealing with your own company’s adjuster, it is less important to have a lawyer present. However, if you are meeting with another company’s adjuster, it is more likely that you would want to have an attorney present during your meeting. Personal injury lawyers usually insist on being present at any conversations between their clients and representatives of an insurance company.
When should I consider hiring a lawyer to handle my suit?
If you suffered significant injuries and will require rehabilitative therapy or some other long-term treatment, you might want to consider hiring an attorney to handle your suit. Attorneys have more resources and experience in dealing with insurance companies than the average person, so a personal injury lawyer may be able to negotiate a better settlement for you than you can get for yourself.
How do insurance adjusters investigate claims?
Adjusters are agents of the insurance company and their job is to investigate claims and make determinations as to what the company should pay in the way of damages. Your biggest concern with an adjuster is usually whether or not the company will value your car at the proper price, or will insist that you use secondary market parts for your repairs.
What should I do if I feel I am dealing with a hostile adjuster?
If you are not represented and an adjuster asks you for an interview, inform the adjuster that you would prefer to hire an attorney before speaking with him or her. In this way, you can protect your rights and still comply with the insurance company’s request.
Can I record my conversation with an insurance adjuster?
When speaking with a representative of another insurance company, be sure that if your attorney is not present or you do not have an attorney that you record the conversation in some way. You can do this by tape recording the interview with the other party’s permission or by taking notes on the date, time, and place of your meeting and giving a brief description of what was discussed. You should also note the name and job title of the adjuster or other person with whom you speak.
Enter your ZIP code below to view companies that have cheap auto insurance rates.
Secured with SHA-256 Encryption
Michelle Robbins
Licensed Insurance Agent
Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...
Licensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about car insurance. Our goal is to be an objective, third-party resource for everything car insurance-related. We update our site regularly, and all content is reviewed by car insurance experts.